FAQs
Is the shipping free?
Yes. Worldwide shipping is already included in the price.
When will I receive my item?
Please allow 1-3 business days to process and dispatch your order. Once handed off to our shipping carrier, your order is considered dispatched and is on its way to your chosen address.
Please note that these times are in business days and may vary based on your location:
- 🇺🇸 United States: 5-10 days
- 🇨🇦 Canada: 7-14 days
- 🇬🇧 United Kingdom: Up to 14 days
- 🇦🇺 Australia: 10-20 days
- 🌍 Rest of the World: 15-30 days
Please keep in mind that these are estimates, and actual delivery times may vary due to factors such as customs processing, carrier delays, and peak shipping periods.
Can I change or return my item?
At Medomia, we stand by the quality of our products and encourage you to try them for at least 14 days. If you're not satisfied after this period and within our 60-day money-back guarantee, you can request a return by contacting us at support@medomia.com. For order changes or cancellations, please reach out within 24 hours of placing your order. After 24 hours, changes may not be possible as the order might already be in processing. If your cancellation is successful within the 24-hour window, we will issue a refund within 7 business days.