FAQs
Is the shipping free?
Yes. Worldwide shipping is already included in the price.
When will I receive my item?
Please allow 1-3 business days to process and dispatch your order. Once handed off to our shipping carrier, your order is considered dispatched and is on its way to your chosen address.
Please note that these times are in business days and may vary based on your location:
- 🇺🇸 United States: 5-10 business days
- 🇨🇦 Canada: 7-14 business days
- 🇬🇧 United Kingdom: Up to 14 business days
- 🇦🇺 Australia: 10-20 business days
- 🌍 Rest of the World: 15-30 business days
Please keep in mind that these are estimates, and actual delivery times may vary due to factors such as customs processing, carrier delays, and peak shipping periods.
Can I change or return my item?
At Medomia, our mission is to provide you with innovative home solutions that enhance your living space. We believe in the effectiveness of our products and recommend using them for at least 14 days before considering a return. If you are not satisfied with your purchase after this period and within our 60-day money-back guarantee, please contact us at support@medomia.com.
If you need to make changes or cancel an order, please do so within 24 hours of placing it. After this timeframe, we may not be able to accommodate your request as the order will already be in the processing phase. If you successfully cancel your order within 24 hours, we will process your refund within 7 business days.